Tuesday, December 16, 2008

The good, the bad, and the downright ugly!

The Good:
The highway that has been closed (for you stl folks, 40) is finally opened! My commute home has (well, to work too) been cut down by at least 30 minutes.
Christmas is creeping up!

The bad:
We had our new dishwasher almost delivered today. I say almost because the delivery men couldn't get our old one out,. They said that the previous home owner left the old floor down, and built the new one around it, so there was no way they could get it out without taking off the counter tops, which they are not allowed to do. So, no new dishwasher for me today! :(

The downright ugly:
Best Buy (actually, I learned they contract through Best Buy) delivery people came to put in our stove, and dropped off our microwave. He went to push the stove back and it didn't fit. That was the first issue. I ran to get Blake who was still asleep. When i explained to Blake what had happened, the delivery men looked at him and said, "well, you need to measure things before you buy them." Thanks jerk. We did, and that isn't the issue. What was the issue was that when they put in the new counter tops, they built it around the stove. We measured it and it was the exact same size as the oven except for the spot in the front which was like a 1/4 of an inch more. It felt like an eternity after the delivery man said that because we all stared at each other for a while and we had no idea what to do. We expected they would give us some assistance, or give us some ideas on what to do. After they stood there and stared at us, Blake told them to just leave it, and we'll figure it out. They left and as soon as they pulled away i noticed that the counter top (which the guy was standing in front of) was missing a huge chunk. Furious Blake called Best Buy while i filled out the survey they gave us and emailed Best Buy.

Blake hangs the phone up to say that they have to see what the delivery men said and will call us back. So, a few minutes later the phone rings. Apparently, the delivery driver told them that WE PUSHED THE STOVE BACK! I was now more furious. Blake wasn't even in the same room as them until they left. and me? Do they want me to whip out my physical therapy bills??

We are having my entire family over and some of his for Christmas eve, and im just pissed. If they hadn't been so rude about it or at least admitted they did it and apologized, i wouldn't be so mad. Rude. Rude. Rude.

The weather. I hate winter. I hate snow, I hate it all. I hear Mexico is nice this time of year, I think im running away? Anyone wanna go?


Cecilia said...

What a bunch of a-holes!! I know someone who had a similar problem. While delivering their new fridge, the guys dropped the fridge. They managed to dent the fridge AND ruin a patch of their flooring that they had just put down. I would be tearing someone a new you know what right about now. I'm sorry things are so crappy.

Maria said...

Seriously, what happened to customer service? What assholes!!!

Mary said...

Oh, I can completely relate to asshole delivery people! My honest advice would be to return the dishwasher, demand to not pay a re-stocking fee, and order a new one from Lemcke. They are my heroes:)

LucyinStLou said...

Are they still claiming that you guys caused the damage? That is serious! If nothing else, threaten to go to the Better Business Bureau or small claims court, both are possible avenues of recourse. Oh and we are going to Mexico in February. You're welcome to tag along :)

Claire said...

Oh yes, Mexico is lovely this time of year. We'll be with Lucy in February, come on along! But if you want to get away ASAP, meet us at the airport at 3:30 this Saturday morning - Jamaica, baby! =)

(Oh, & the counter thing SUCKS!)